FREQUENTLY ASKED QUESTIONS

Our documentation, hosted on Confluence, provides a wealth of technical information about how to use FIN. There is both an FAQ section, and a Troubleshooting Guide. Under this latter heading you find a range of articles (view list on the left of the linked pages) relating to use of FIN with BACnet networks and other issues. The most commonly accessed articles are the BACnet Troubleshooting Guide and  Haystack Troubleshooting Guide.  In addition to these resources, we list below some answers to other technical questions you ask us:

CAN I BUY FIN IN A BOX?

DO I HAVE TO BUY MAINTENANCE?

CAN I CONNECT FIELD CONTROLLERS DIRECTLY TO FIN?

HOW DO I BUY FIN?

WHY IS IT CALLED FIN?

WHAT IS THE FIN PRICING MODEL?

WHAT IMPACT HAS THE SIEMENS HAD ON J2 INNOVATIONS?

WHY SHOULD I BUY FIN?

HOW CYBER-SECURE IS FIN?

WHAT IS FIN EDGE2CLOUD?

CAN I USE FIN WITH AN EXISTING BUILDING AUTOMATION SYSTEM?

WHAT IS PROJECT HAYSTACK?

CAN I USE FIN WITH WIRELESS DEVICES?

DO YOU SUPPLY HARDWARE FOR FIN TO RUN ON?

HOW DO I GET TRAINED ON FIN?

CAN FIN FRAMEWORK RUN ON A RASPBERRY PI?

HOW CAN I INTEGRATE TO FIN USING A REST API?

WHAT DATABASE DOES FIN USE TO STORE DATA?

WHICH PROTOCOLS ARE SUPPORTED BY FIN?

CAN I NEST CONTROL LOGIC?

HOW DO I ADD A BACNET MSTP CONNECTOR?

DO I HAVE TO BUY MAINTENANCE?

CAN I CONNECT FIELD CONTROLLERS DIRECTLY TO FIN?

HOW CYBER SECURE IS FIN?

DOES FIN SUPPORT LDAP?

WHERE CAN I UPGRADE FROM FIN 4/EASYSTACK TO 5?

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